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Frequently Asked Questions

Q. What tickets can I buy online?
A. General Admission and Vickar Automotive Group Multi-Pack tickets are available to be purchased through TixiT starting June 6, 2019. Folklorama VIP Tours can be purchased at folklorama.ca! Free admission for children 12 and under when accompanied by an adult (limit of five children admissions per paid adult). Note: Vickar Automotive Group Multi-Packs are no longer sold at pavilions.

Q. Can I still buy tickets in person at the Pavilion?
A. To guarantee entrance, it is best to purchase your General Admission or redeem a Vickar Automotive Group Multi-Pack admission online. However, if a pavilion hasn’t sold out of General Admissions an hour before show time, any remaining tickets will available for purchase at the pavilion. Act quickly though, as it is possible that a pavilion may sell out within that time. Note: Unclaimed Vickar Automotive Group Multi-Pack admissions cannot be claimed at pavilions.

Q. Can I buy Vickar Automotive Group Multi-Packs at the pavilion?
A. Vickar Automotive Group Multi-Packs are only available for purchase online.  They will no longer  be sold at Pavilions, the Folklorama Offices or other point of sale locations

Q. Can I redeem part of my Vickar Automotive Group Multi-Pack when I show up at the pavilion?
A. You must select your pavilion, date and show time online in advance. You cannot redeem packs when you arrive at the pavilion.  See the Vickar Automotive Group Multi-Pack information page for more details.

Q. When do sales stop online?
A. Online sales stop 1 hour before show time.

Q. What do the Green, Yellow, and Red Buttons mean beside the "Buy" button?
A. They give you a helpful hint on ticket availability.  Green means tickets are selling well, yellow means that there are not many tickets left, and red is warning you that the event will sell out shortly.

Q.  How do I get my tickets?
A.  You can have your tickets emailed to you, which you can then print off or simply display on your phone for admission.  (If you are planning on displaying the tickets on your phone, please ensure you have enough battery power to last your evening!)

Q. I plan on using my phone to display my ticket, any advice?
A. If using your phone to display the ticket barcode, please ensure your phone has enough power to last the night.  Also, it will scan easier if you have the brightness set on high.   We also encourage you to open the PDF from your e-mail in advance in case the entrance way for the pavilion is in an area with congested cell service, as it will save you time.  Note: if you request that your tickets get resent to you, the originals will no longer work, so make sure you are opening them up from the most recent email you have received.

Q. I missed my date/show time, what can I do?
A. All tickets are non-refundable and non-exchangeable.  Please check your tickets carefully during purchase to ensure you are buying the correct date and time for your schedule.

Q. Can I go in early if I arrive early?
A. Your ticket is for a specific date, and show time.  Some pavilions may have space for you to wait until your designated show time, such as the cultural display or an outdoor space, but it will be subject to capacity and is different at each pavilion.  You will only be able to enter the show area for the time of the show printed on your ticket.

Q. What do I do if I have lost my ticket?
A. Log into your account on this website and you can take actions on your tickets, including having them resent to you.  Remember - if you have your tickets reprinted or resent to you, the originals will no longer work and only the new ones (most recent email) will be accepted for entry.

Q. I've purchased my tickets, but I didn't get an email!
A. Some spam filters with some mail providers may have flagged the e-mail if you haven't put us in your safe senders list.  Check carefully in those spam/junk folders in case that happened to you - look for any emails coming from TixiT Ticket Company (tixit.ca).  If you still haven't found it, try resending it by logging into your account, or contact TixiT Ticket Company for further assistance.

Q.  I need an extra child ticket to go with my existing order, what do I do?
A.  We recommend you contact TixiT Ticket Company to have one added to the order.

Q. Can a pavilion reprint my tickets?
A. No - please try to resolve any issues before arriving at the venue.  They will try to assist you where they can, however the volume of customers at each pavilion and short turnaround times between shows means that your best result will be reaching out to TixiT Ticket Company in advance.

Q. Can a pavilion exchange or refund my ticket?
A. No - there are no refunds or exchanges on tickets.

Q. Can I call a pavilion for help or to buy tickets?
A. Pavilions are for in-person day-of sales only, and only for their own particular pavilion.

Q. Can I use my tickets for a different show time?
A. No - tickets are for specific pavilion, date and show time.  .   

Q. What does my online ticket purchase get me?
A. Your online ticket gets you admission to the pavilion, date and show time printed on the ticket. Buying your tickets in advance guarantees that you will be able to get into the show if you arrive by the show time, but is not specific to any seating area and does not guarantee admission if you arrive late.

Q. Some pavilions have late night parties or dinner reservations, and some don't, how come?
A.  Each pavilion has different capacities and requirements for their show times.

Q. What if I have another question?
A. We encourage you to visit www.folklorama.ca which has additional information.

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